Telecom Egypt Partners With Truecaller to Enhance Customer Experience for Its Users

Telecom Egypt, the country’s leading telecommunications provider, has joined forces with Truecaller, the world’s leading Caller ID and spam protection platform, to redefine customer communication and experience. The partnership aims to provide Telecom Egypt's customers with a more secure, personalized, and seamless calling experience.

In an era where customers are increasingly wary of answering unknown calls due to the prevalence of unsolicited calls, businesses face mounting challenges in connecting with their audience. Leveraging Truecaller’s Verified Business Caller ID solution, Telecom Egypt now ensures that its customers can instantly recognize incoming calls from the company. Official branding elements, including Telecom Egypt’s name, logo, and verification badge, will be displayed on calls, fostering immediate trust and credibility.

Taking its customer experience to the next level, Telecom Egypt uses Truecaller’s Video Caller ID capability to replace standard calls with customized videos on calls. This ensures customers have prior context before picking up calls and creates differentiation with rich media caller ID. Whether sharing account updates, exclusive offers, or essential service notifications, Telecom Egypt’s Video Caller ID will ensure that customers are informed and engaged across the user journey.