Egypt's global standing continues to soar, garnering recognition from leading consultancy firms and organizations. A remarkable achievement sees Egypt climb from 11th to third place in just a year on the 2023 Offshore BPO Confidence Index, as evaluated by Ryan Strategic Advisory.
The Offshore BPO Confidence Index 2023 report provides insights into operations across key global outsourcing locations. Drawing on experiences from the front lines of third-party CX delivery, the report offers a comprehensive assessment of 17 vibrant outsourcing jurisdictions, as reported by BPO operational leaders and country managers.
The evaluation covers seven categories: Local Labor Market, Infrastructure, Commercial Property, BPO Ecosystem, Political Stability, Public Security, and Economic Stability. Egypt excels across all seven categories, earning an impressive Confidence Rating of 83.8%.
Industry experts within the report commend Egypt for its multilingual talents and business-friendly economic climate. Positioned at the crossroads of Europe, the Middle East, and Africa, Egypt boasts a unique geographical advantage. Combined with its cutting-edge tech infrastructure and robust government support for the BPO industry, this reinforces global confidence in Egypt's potential.