Egypt sees surge in outsourcing business

The Information Technology Industry Development Agency (ITIDA) has recorded a surge in the number of business services and IT jobs offshored to the country, where at least 19 global services providers and leading tech companies have announced their expansion plans in Egypt and 4 new market entrants established their offices, and R&D centers during the second quarter of the current year alone. 

 

Vodafone Intelligent Solutions (_VOIS), a subsidiary of Vodafone Group and its partner of choice for talent, technology, and transformation, inaugurated its new office in the Mediterranean city of Alexandria, adding 1,000 new contact center jobs to serve Vodafone’s global customers in both German and English languages. 

 

The expansion announcement isn’t the first of its kind this year. Following the COVID-19 pandemic and the demonstrated resilience the Egyptian ICT sector has shown, a long list of key outsourcing players has already announced their expansion plans, including Webhelp, Sutherland, PWC, STMicroelectronics, and many more. “We’re excited to see _VOIS expand its footprint in Egypt through the new office in Alexandria; a city with many competitive advantages, untapped and abundant tech talents, and multilingual capabilities,” commented CEO of ITIDA, Amr Mahfouz. 

 

The geopolitical tension across other service locations has also augmented Egypt’s global appeal to investors and encouraged more demand from global enterprises choosing Egypt as their reliable offshoring destination and business services hub.