Contact Center News
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Concentrix Expands Egypt Operations With Five New Centers and 11,000 Jobs
The expansion is part of the company’s broader strategy to strengthen its presence in Egypt’s business and contact centre services sector.
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Communications minister reviews Concentrix Egypt expansion plans, digital skills cooperation
Concentrix Egypt, which specialises in outsourcing services, business process management, and call centre operations, plans to expand in Egypt.
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Egypt will house Nokia’s new MEA support hub
Plus: Marakez secures funds to push ahead with District 5 expansion.
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Egypt is one of ManageEngine’s 3rd largest, most strategic markets in MEA
ManageEngine VP reveals Egypt ranks third in MENA after Saudi Arabia and UAE, fourth across MEA including South Africa in IT operations.
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AI lets call center agents speak without an accent
Teleperformance uses AI to neutralize accents in real time, improving intelligibility and increasing customer satisfaction.
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ITIDA, Concentrix sign MoU to invest $1 bln in Egypt's outsourcing landscape
The agreement aims to strengthen collaboration between the two entities and support the growth of Concentrix Egypt’s export-driven services.
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Inside Egypt rising outsourcing landscape
What unites these people from different backgrounds is their desire for a secure job in a populous country facing some economic challenges.
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Global call center giant Foundever to increase investments to EUR 65 mn to expand Egypt operations
The government wants to see digital outsourcing services bring USD 9 bn into the economy annually as of 2026.
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Egypt Awards Licenses to Boost Call Center Sector and Digital Outsourcing
Egypt grants licenses to seven companies, boosting the contact center sector and solidifying its position as a global hub for digital services.
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Eaton Expands Presence in Egypt with New Office, Customer Experience Centre and strategic Partnerships
Eaton is reinforcing its commitment to the local market by forming strategic partnerships with prominent local manufacturing partners.
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Raya Customer Experience Announces Appointment of Alaa ElKhishen as Chief Executive Officer
Raya CX is pleased to announce the appointment of Alaa ElKhishen as its new Chief Executive Officer (CEO)
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IAOP® Recognizes RAYA CX a Leader in the 2024 Global 100 Outsourcing List
For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list.
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Explore Raya CX
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Space Tank sets sights on new developments, expansion in Egypt by 2024
The company’s strategy includes analyzing the Egyptian market’s needs to enhance project profitability through partnerships with leading firms.
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Egypt Soars to 3rd Place in Global Outsourcing Confidence Index, Cementing Position as Premier Offshoring Powerhouse
The Offshore BPO Confidence Index 2023 report provides insights into operations across key global outsourcing locations.
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Egypt Aims For $9bn Worth Outsourcing Services Exports By 2026
Egypt's Communications Minister announces ambitious plan to export $9bn worth of outsourcing services by 2026, highlighting government's unwavering support for FDI.
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CX leader SYKES continues operation in Egypt as Foundever with growth plans & appointment of new country leader
Egypt office currently employs over 500 professionals working with more than 12 languages for leading clients in different sectors.
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Top 10 call centers in Egypt
The call center industry in Egypt is rapidly growing due a multilingual talent pool, a strategic geographical location, and government support.
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valU deploys Infobip’s solutions to provide customer support over WhatsApp
Customers can now get an immediate response to a variety of FAQs through valU’s various touchpoints.
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Job Offer: Vodafone Uk and Ireland customer service agent
Fluency in English is a must and the job is open for graduates only.