Job offer: IT Application Support Specialist

Job Description :
Install, configure, test and administer applications components and manage user access permissions on them
Provide training and coaching to application users.
Provide daily assistance, help-desk support and first level troubleshooting and problem solving for internal business applications
Monitor and respond quickly and effectively to incidents and requests
Occasionally act as power user, personally performing some data entry and processing functions.
Understand the business and work processes, and participate in defining required program functionalities, and in evaluation and selection of IT solutions for specific projects.
Document and demonstrate solutions by developing documentation, flowcharts, presentations
Qualifications :
Good Knowledge of database concepts and SQL.
Strong client-facing and communication skills
Excellent problem solving, troubleshooting and multi-tasking skills
Customer service orientation
The following are not necessary, but will be considered as advantages for the candidate:
Writing and modifying SQL queries on Microsoft SQL Server
Experience with SQL Server Reporting Services and Microsoft SQL Server 2014 Report Builder
Good knowledge of software development principle
Experience with Microsoft SharePoint and Microsoft Office 365 platform

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