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Customer Service in the HR Sector for Teleconnect Contact Center

Provide customers with product and service information and process orders, forms and applications for Teleconnect Contact Center.
Teleconnect Contact Center | Cairo | 27.11.2011

- Answer phones professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs
- Complete call reports
- Performing outbound calls

Job Qualifications:
- Fluent English ( schools - english sections )
- V. Good communication Skills
- V. Good in using MS Office
- Fast learner to new applications
- customer service oriented