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28.09.2021 - 28.09.2021 | Virtual | Conference

9am - 5pm (EET) - Mapping Egypt's CX and CEM STRATEGIES for 2021 and beyond

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World CX Summit    #TresconCX

28 September 2021, Virtual

9am - 5pm (EET)

JOIN EGYPT'S ELITE IT LEADERS * EXPERIENCE THE LATEST IN CX * WITNESS EXCITING USE-CASES * MEET GLOBAL TECHPRENEURS

 

World CX Summit Egypt aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies

CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss latest strategies, tech trends and opportunities in CX, MarTech & Data Analytics. These innovative leaders will also discuss best practices in defining, planning and documenting an organization-wide approach to prioritize & integrate CX.

 

Discussion Topics:

  • Bots and Brains

  • Generation CX

  • Overcoming Business Challenges & Pain Points Around CX in the “new normal”

  • Leveraging Voice of the Customer (VoC) to drive NPS

  • Exploring the CX-EX link

  • Omni-channel customer engagement strategies

  • CX & Social Media

  • Harnessing Big Data & Analytics for enhancing the customer experience

  • Aligning Organizational KPIs with Customer Experience Strategy for Business Growth and driving ROI

  • Personalization at core of CX Strategy

 

You have the opportunity of: 

  • Insightful Sessions
  • Technology Use-cases
  • Prodict Showcase
  • Panel Discussions
  • Private Consultation Rooms
  • Private Rooms