7 things to know about the new consumer protection law
Egyptian consumers are awaiting the new consumer protection law to go into effect after it has been ratified by president AbdelFattah El-Sisi.
Here are 7 things you need to know about the new law:
1- Higher penalties for breaching its provisions: these are either double the value of the product causing the conflict or between 50,000LE to 2,000,000LE whichever is higher.
2- E-commerce consumer protection provisions to protect consumers purchasing or doing business on the internet.
3- Suppliers are obliged to provide maintenance for imported products with a minimum of 2 years' guarantee for durable products.
4- Consumers can return goods within 14 days of purchase without a reason for the return.
5- More rights for real-estate buyers especially when dealing with developers. Developers are not allowed to advertise units before meeting legal requirements.
6- Real estate developers are also not allowed to receive a commission on resale.
7- 25% of fines in cases of violations are given to the Consumer Protection Authority.