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7 things to know about the new consumer protection law

The law covers e-commerce, imported goods and relationship between real-estate developers and buyers.
© chcewiedziec

Egyptian consumers are awaiting the new consumer protection law to go into effect after it has been ratified by president AbdelFattah El-Sisi.

Here are 7 things you need to know about the new law:

1- Higher penalties for breaching its provisions: these are either double the value of the product causing the conflict or between 50,000LE to 2,000,000LE whichever is higher.

2- E-commerce consumer protection provisions to protect consumers purchasing or doing business on the internet.

3- Suppliers are obliged to provide maintenance for imported products with a minimum of 2 years' guarantee for durable products.

4- Consumers can return goods within 14 days of purchase without a reason for the return.

5- More rights for real-estate buyers especially when dealing with developers. Developers are not allowed to advertise units before meeting legal requirements.

6- Real estate developers are also not allowed to receive a commission on resale.

7- 25% of fines in cases of violations are given to the Consumer Protection Authority.