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Technical Support Advisor

Identify, research, troubleshoot, and resolve technical problems at Xceed.
Xceed | Cairo | 16.08.2011

- Identifies, researches, troubleshoots and resolves technical problems that customers may encounter.
- Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions, to resolve technical issues.
- Tracks and monitors the problem to ensure a timely resolution.
- Identifies recurring problems and contribute ideas on ways to better solve these problems.
- Should have excellent communications skills with a fluent command of one of the following languages: French, English, Greek, Italian, Spanish, Portuguese, and German.