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Job Offer: IT Help Desk Admin

BSc/BA in IT, Computer Science or relevant field and English B1 level are required.
Raya CX | 27.03.2021

Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Determine the best solution based on the issue and details provided by customers

  • Walk the customer through the problem-solving process

  • Direct unresolved issues to the next level of support personnel

  • Provide accurate information on IT products or services

  • Record events and problems and their resolution in logs

  • Follow-up and update customer status and information

  • Pass on any feedback or suggestions by customers to the appropriate internal team

  • Identify and suggest possible improvements on procedures

Job Requirements

  • BSc/BA in IT, Computer Science or relevant field

  • English level : very good (B1)

  • Excellent communication skills

  • Proven experience as a help desk technician or other customer support role at least for 6 months

  • Tech savvy with working knowledge of office automation products, databases and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and resolve basic technical issues

  • Customer-oriented and cool-tempered

To apply, click here.