Network Specialist- by Top Business

Job Description :

• Ask customers targeted questions to quickly understand the root of the problem


• Track computer system issues through to resolution, within agreed time limits


• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue


• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)


• Provide prompt and accurate feedback to customers


• Refer to internal database or external resources to provide accurate tech solutions


• Ensure all issues are properly logged


• Prioritize and manage several open issues at one time


• Follow up with clients to ensure their IT systems are fully functional after troubleshooting


• Prepare accurate and timely reports


• Document technical knowledge in the form of notes and manuals


• Maintain jovial relationships with clients

Qualifications :

• Bachelor Degree: computer science


• Computer skills :Excellent in MS office suit


• Language : Excellent in Arabic and English (written and spoken)


• Years of Experience : 1-3 years


• Ability to diagnose and troubleshoot basic technical issues


• Familiarity with remote desktop applications and help desk software (eg. Zendesk)


• Excellent problem-solving and communication skills


• Ability to provide step-by-step technical help, both written and verbal


• BS degree in Information Technology, Computer Science or relevant field


• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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