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Network Specialist- by Top Business

An international company located in Mohandsen is hiring a Network Specialist
Top Business Group | 21.01.2020

Job Description :



  • Ask customers targeted questions to quickly understand the root of the problem

  • Track computer system issues through to resolution, within agreed time limits

  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

  • Provide prompt and accurate feedback to customers

  • Refer to internal database or external resources to provide accurate tech solutions

  • Ensure all issues are properly logged

  • Prioritize and manage several open issues at one time

  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

  • Prepare accurate and timely reports

  • Document technical knowledge in the form of notes and manuals

  • Maintain jovial relationships with clients


Qualifications :



  • Bachelor Degree: computer science

  • Computer skills :Excellent in MS office suit

  • Language : Excellent in Arabic and English (written and spoken)

  • Years of Experience : 1-3 years

  • Ability to diagnose and troubleshoot basic technical issues

  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)

  • Excellent problem-solving and communication skills

  • Ability to provide step-by-step technical help, both written and verbal

  • BS degree in Information Technology, Computer Science or relevant field

  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus


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