Call Center Agent- by Top Business

Job Description:
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternative
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Qualifications:
Fluent in English and conversational in Arabic
Experience in customer service with a minimum of four years
Manage large amounts of call in a timely manner
Follow communication scats to seize upsetting and crossing selling opportunities
Engaging with customers and diffuse and rectify complaints
Coordinate with delivery drivers and outlet supervisors for orders
Adept computer skills to deal with our ERP, Google Docs and Avaya telephone system

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