Document scrutiny and collection of applications for visa processing
Handle customer/applicant queries personally or via email,telephone.
Handle cash and bank related transactions if assigned and ensure100% accuracy
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
Ensure that the entire process is completed within the mandated Turn Around Time
Basic Knowledge of Computer skills
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
Knowledge of local language
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Fluency in Local Language
Ability to read write and speak fluently, especially in Italian
English, knowledge of an additional international language would be very helpful (region specific language can be looked at)
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