Prepare the departmental annual budget.
Monitor and control departmental cost on an ongoing basis to ensure performance against budget.
Assist in the preparation of the hotel strategic plan, goals program, and Training Departmental Budget.
Prepare, customize, and deliver management programs based on the identified needs.
Analyse training needs of the hotel in general and individual departments, and develop strategies, which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.
Familiarize yourself with the ICHG HR and Training Standards, localizing where necessary.
Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
Maintains all hotel training records.
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development.
Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.
Attend departmental training session and critique performance.
Use ICHG benchmarks to monitor success of training programs and amend your efforts accordingly. Ex: CAPS, GSI, achievement of budget, etc.
Assist Department Trainers in preparing and conducting departmental training and assess accordingly.
Prepare and monitor training programs for: Management Trainees, Work Experience, and Hotel School Trainees, etc.
Bachelor's or Master's Degree in Hotel Management, Business, Education, or a relevant field of work, or an equivalent combination of education and work-related experience.
5 or more years of progressive work-related experience in training design and facilitation, with demonstrated proficiency in multiple disciplines/processes related to the position, as well as at least 2 years prior supervisory or team leader experience.
Fluency in speaking, writing, and reading both English and Arabic Languages.
Demonstrated experience in managing and developing people.
Demonstrated knowledge of the Service/Hospitality industry, hotel operations and systems.
Demonstrated problem solving and time management skills.
Group Training Certificate (GTC) Master Trainer/Registered Assessor preferred.
Demonstrated instructional design skills to effectively develop client focused training programs.
Demonstrated in-depth knowledge of training design principles and practices.
Strong facilitation and communication skills and ability to communicate information to groups in a clear and concise manner. Demonstrated solid teamwork and interpersonal skills and ability to communicate with customers, employees and senior management.
Analytical and problem solving skills.
Demonstrated project management and organizational skills.
Leadership capabilities and ability to coach and mentor others.
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