Digital Social Media Advisor- by Top Business

Job Description:
Handling received engagement to Nestlé Middle East Consumer Care Center. For different contact reasons and through various channels (telephone, Emails, contact us forms, social contacts)
Guide Nestle's consumers through complains handling and other queries regarding Nestle products range.
Handle followers online conversation received to brands different digital assets/platforms (FB, Twitter, YouTube, Instagram..etc.)
Prepare effective early warning reports about corporate issues; real-time alerts and regular updates in case of crisis
Promote and support continuous improvement initiatives by leveraging NCE practices such as ORs/ GSTD/FI
Follow, and help to improve, standard global processes and standard routines

Qualifications:
Experience in Consumer services & Marketing or in Sales at a FMCG preferred.
Years of experience: 0-2 years
University Degree (eg. Marketing, communications, business) required.
Paid or voluntary work experience gained with a media evaluation company or within marketing/PR preferred.
Experience working in cross functional teams required.
English - fluent, business required.

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