Responsible for workshop working to capacity.
He handles customer complaints within the bounds of his authority.
The Service Advisor endeavors to provide the best possible quality of service which ultimately will serve to bring in new customers.
Responsible for keeping appointments and deadlines
Responsible for securing regular customer relations.
Responsible for Communication between Reception, Parts Department, Workshop and customers.
Responsible for organizing customer reception and flow of work.
Responsible of all his working materials.
Responsible for the workshop's image.
Responsible for the workshop's parts turnover.
Responsible for his Team in case of Team Leader absence.
Responsible to promote parts & accessories sales.
To follow up with warranty department customer warranty/goodwill.
The Service Advisor ensures responsibilities of the Service Reception are carried out according to the official service guidelines.
Very Good English Language
Minimum two years of experience in Automotive filed.
Job Specific Skills:
Excellent Behavior skills
Problem solving skills
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