Digital and Social Media Analyst- by Top Business

Job Description:
Handling received engagement to the Company's Consumer Care Center. For different contact reasons and through various channels (telephone, Emails, contact us forms, social contacts)
Guide the Company's consumers through complains handling and other queries regarding the Company's products range.
Handle followers online conversation received to brands different digital assets/platforms (FB, Twitter, YouTube, Instagram..etc.)
Prepare effective early warning reports about corporate issues; real-time alerts and regular updates in case of crisis
Promote and support continuous improvement initiatives by leveraging the Company's practices such as ORs/ GSTD/FI
Follow, and help to improve, standard global processes and standard routines

Qualifications:
Gender: Male
Age range: 20-25
Bachelor Degree: Marketing background
Experience Background: Marketing background
Years of Experience: Fresh grads till 3 years of experience

Benefits
Transportation [Allowance]
Medical Insurance and Shift Allowance
Meal Allowance

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