Help Desk Support Engineer- by Top Business

Job Description:
Provide technical assistance to computer system users.
Answer questions or resolve computer problems for staff in person.
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems:
Oversee performance of computer systems To ensure efficiency
Confer and Answer users inquiries regarding computer software or hardware operations Assuring users satisfaction
Escalate Urgent hardware or software problems that requires immediate attention To resolve problems in a timely fashion.
Develop and document procedures for installation, use, and solving problems of communications hardware and software To assure having future reference

Qualifications and Education Requirements:
University degree in computer science or a related field
High communication skills
Time planning skills
Team player
0- 2 years of experience in IT field
Very Good English (Spoken, written and understanding) is a must.

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