IT Helpdesk- Top Business Group

Job Description
Installing and configuring computer systems.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Providing support, including procedural, documentation.
Following diagrams and written instructions to repair a fault or set up a system.
Testing and evaluating new technology.
Follow up the telephone issues according to our contract with the maintenance provider.
Setup communication devices like telephone, fax and work on telephones management application.
Inventory for all IT equipment like desktop, laptop, UPS, telephone, printer, scanner, ...

Knowledge:
Network solutions.
Hardware maintenance and troubleshooting.
Software installations and troubleshooting.
Operating systems troubleshooting.
Telephone system.
Understanding the concept of DHCP and DNS.
Skills:
Attempting to eliminate problems before they occur.
Work under pressure

Other:
Bachelor degree in computer science/ technically faculty

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