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Customer Service Representative

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Ahmed A.Aziz | 31.05.2015

Respond to & record consumer enquiries and questions raised through phone lines for customers.
Maintain accurate data input of consumer enquiries, questions and enter feedback on the customer services database.
To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
To provide a high level of customer service to clients at all times.
To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
To work effectively as part of a team, developing effective and supportive relationships with colleagues.
To troubleshoot through the use of open questions, support documents and system training.
To have a sound knowledge of all products and services, understanding their use and functionality.
To be able to offer recommendations to common problems or frequently asked questions.

Knowledge - Qualifications
Graduation certificate or equivalent.
Excellent knowledge of English