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Customer Service Representative needed for Vodafone

Provide Vodafone Egypt customers with all required information related to the company products and services.
Vodafone Egypt | 18.05.2014

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Key Activities / Decision Areas:

Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
Providing guidance in areas of professional matters as requested or needed.
Applying FCR concept for all customer’s inquires.
Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
Adhere to Customer Operations Department policies and procedures.
Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
Perform standardized activities and tasks efficiently and effectively.
Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
Handle and retain all the customers’ complaints within the SLA.
Handle all USB and mobile internet basic trouble shooting related issues.
Supporting corporate queue by handling SME authorized and end-users inquires.
Supporting collection queue by handling collections inquires and bills explanation.
Explore the required negotiation skills for making payments' deals when needed.
Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
mplement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold

Technical / Professional Expertise:

High technical and trouble shooting skills.
High Analytical Skills.
Ability to think out of the box.
External Market knowledge.
Excellent sales and telemarketing skills.
Excellent computer skills.
Excellent negotiation and listening skills
Creative problem solver and decisions maker.
Excellent command of English language.
Strong interpersonal skills.
Flexible team player with ability to work on own initiative and consistently meet demanding deadlines.
Must be able to display a capacity for problem solving
Ability to handle multiple tasks.
Capability to work under high pressure with positive attitude.
Team oriented, and able to operate with an ideal team spirit.
Dynamic, creative and self-motivated.
Excellent knowledge of all Vodafone products and services.