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Senior Manager, Consumer Insight needed for Nielsen

Manage a client servicing team to ensure prompt delivery of service to the responsible clients for Nielsen Egypt.
Nielsen Egypt | 25.11.2013

Vacancy Reference: MOff-002098

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Job Description

Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

Client Servicing
§ Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
§ Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
§ Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
§ Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
§ Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
§ Identify and recommend enhanced and new services that answer clients' business needs
§ Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
§ Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
§ Develop plans to cross sell and introduce new services to current clients
§ Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
§ Build and maintain ongoing relationships with the identified key persons within client organization
§ Attend client planning meetings and contribute by matching Nielsen products to client needs
§ Ensure staff are trained to handle client requirements
§ Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients

§ BA / BS Required (MBA desirable)
§ 8 to 10 years of experience in Market Research (preferably in Telecommunications industry)
§ Working knowledge of statistics and multivariate analysis
§ Working knowledge of research techniques and methodologies
§ Project management experience
§ Effective writing skills