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Deputy Store Manager needed for Futtaim Group

Be responsible for supporting the Marks and Spencer Store Manager in helping maintain the store from all aspects.
Al-Futtaim Group Egypt | New Cairo | 27.09.2012

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Marks & Spencer, part of Al Futtaim Retail, is a globally recognised retail brand offering stylish, high quality, great value clothing and home products as well as outstanding foods.

With 18 Stores currently located across the GCC including locations in the UAE, Oman, Egypt, Bahrain, Kuwait and Qatar there is further growth planned with an additional stores to open in 2012 to further strengthen this exciting brand within the Middle East market.

About the Job:

We are currently looking for a Deputy Store Manager, who will be responsible for supporting the Store Manager in helping maintain the store from all aspects in order to ensure customers have access to necessary products to drive sales and create an excellent customer experience.

In this role you will be responsible for:

* Delivery of operational standards within the store in terms of Visual Merchandising, availability, customer service, stock maintenance, safety and security.
* Maintaining Brand integrity through display standards.
* Ensure proper security control of stocks in the store
* Work with the merchandising team to ensure the availability of stock as well as identify and propose actions for slow moving / fast moving stocks for an efficient stock turnover
* Planning, strategizing, accounting the stores sales and profits.
* Reviewing and evaluating monthly Profit and Loss Reports ensuring all other required reports are submitted to the Regional Manager or relevant department.
* Developing marketing and promotional plans to boost the sales and profit levels of the store in coordination with the Regional Manager and the Marketing Department.
* Taking charge of product management like ordering, receiving, price changes, handling damaged products, and returns
* Works with customer research to identify any gaps or opportunities to increase service levels.
* Monitors the performance of the store and benchmarks for sales growth with the Store Management Team
* Responsible for hiring, training, development of employees.
* Working with the Store Manager and Admin Manager in preparation of annual budgets relating to sales, manpower, revenue and operating expenses.

About You:

A high performer, you have experience managing teams in a retail environment and understand the day to day challenges of retail. Commercially aware with sound financial knowledge, you will also be a people person with success at driving performance through others and developing people.

Additional key competencies you will need to demonstrate are:
* Bachelor's Degree with Retail diploma
* Must have a minimum of 8 years of experience in Retail
* Minimum 2 years in a retail managerial position with good commercial acumen and P&L experience
* A good track record in dealing with staff and a large store management team of at least 30 people or more.
* Excellent communication and interpersonal skills
* Core management and commercial skills
* Good knowledge of MS Office packages
* Good planning and organising skills
* Leadership qualities
* Assertiveness and decision making ability
* Energy and passion for retail
* Commitment to delivering high levels of customer service