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English Speaking Customer Support Professional for Stream Global Services

Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management services.
Stream Contact center | 6th Of October | 18.12.2011

English-speaking Customer Support Professional provides Customer Service for American and Canadian Clients Continuously.

- Work to provide service excellence on every call, resulting in high customer satisfaction scores.

- Provides responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution).

- Provides customers with recommendations to promote and achieve sales of products and/or services.

- Deliver and exceed targets for sales/conversions.

- Deliver and exceed customer-specified service levels for handle time.

- Use scripts as a guide to sell the product or service.

- Uses computerized systems to track, document and retrieve information.

- Track, document and retrieve information in call tracking database.

- Handle customers’ objections and rebuttals by referring them to published materials and or to senior staff.

- Learn, understand, retain and regularly update and demonstrate product/process knowledge.

Job Qualifications

- Fluent in English.

- Skill in providing an exceptional customer experience.

- Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.

- Ability to work in a time critical environment.

- Ability to navigate a computerized data entry system or other relevant systems.

- Ability to be flexible and quickly adapt to changing business needs and processes.

- Ability and willingness to provide pre-sales support.

- Ability to promote and sell products or services. Able to speak with customers in a calm, enthusiastic and friendly tone of voice.

- Ability to work on Rotation-Based Schedule for Afternoon, Night and Overnight shifts. If you are interested, please send your Resume to : Stream.

- Recruitment 2012' Subject: English - Customer Support Professional NB: Emails without subject will be ignored.