International Account Advisor - Urdo

• Handles customer inquiries from beginning of the inquiry to it’s closing
• Resolves customer complaints & problems aiming for customer satisfaction
• Optimizes customer contact opportunities
• Employs RCC training skills to:
- Adhere to the call script
- Adhere to the communication process
- Achieve communicates return to queue, short answered calls, and abandoned percentage communicated targets
- Achieve quality communicated targets
• Completes necessary project operation documentation
• Alerts the Team Leader on issues or concerns that require escalation
• Maintains confidentiality of RCC’s client’s & customer data
• Carries responsibility for meeting communicated targets: sales, order taking, lead generation, appointment settings, etc.
• Participates in individual & team training/meetings to bring knowledge up-to-date
• Adheres to work schedule and accommodates business requests (including flexible locations & working hours)
• Performs other related duties

Skills

• Urdo Fluency
•Communication skills
•Flexibility
•Customer service-orientation
•Results orientation
•Focus on quality