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HR Personal Administration Associate- by Top Business

A multinational company located in 5th settlement is hiring a HR Personal Administration Associate
Top Business Group | 03.03.2019

Job Description :
Execute accurately and timely daily operational activities and functions:
Personal Administration – processing in SAP hire / rehire, transfer, promotion, end of employment, update personal details;
Time Management – manage in SAP work schedules, resolve anomalies, manage absences / attendances, evaluate time, reporting;
Payroll administration– manage additional and recurring payments and deductions;
Providing answers to the written and oral requests received from the employees of the market in scope;
Reporting – preparing reporting to IBPs and state authorities;
To ensure quality and timeliness of solving all inquiries, received by phone and e-mail (Case Management)/web-form to offer appropriate information to employees of IBPs that are serviced (* in case when CRC is internal)
Analyze and follow-up the legislation changes of the countries in scope related to the daily operational activities.
Knowledge and compliance to Collective agreements of the Market locations when performing the operational activities
Communicate with the state authorities in the Markets where applicable on the topics of employees' payments/deductions processing
Processing of documentation and quieries of the respective Market using local language (if required)
Ensure ongoing proactive cooperation with PY team, Contact Centre and Market Local stakeholders in consistent improving of current process and stabilizing the quality of service delivered;
Participate in Continuous Improvement programs and standartization of processes for IBPs that are being serviced, whenever possible;
To collaborate with specific market in implementing best practices of HR Admin processes;
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving

Qualifications :
University degree
Prior experience at least 1 year in HR Administartion, PY or CRC
Strong customer service skills, including aptitude for working with personnel at all organizational levels
Experience in working with computer data bases or in accountancy is preferable
Proficiency in English (pre-intermediate level/upper-intermediate depending on the market that is serviced)
Local language of market that is being serviced (if required)
Extensive knowledge of local company organization, people, history, culture
Suitable seniority to reflect importance of the role
Credibility throughout the company
Business understanding
Good understanding of Data and IS related matters
Proven communication, management and negotiation skills

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