Maintaining and developing relationships with existing customers.
Responding to incoming email and phone enquiries.
Acting as a contact between a company and its existing and potential markets.
Negotiating the terms of an agreement and closing sales.
Gathering market and customer information.
Representing their company at trade exhibitions, events and demonstrations.
Negotiating on price, costs, delivery and specifications with customers.
Challenging any objections with a view to getting the customer to buy.
Advising on forthcoming product developments and discussing special promotions.
Developing presentations & Creating detailed proposal documents, often as part of a formal bidding process.
Communicating with suppliers to check the progress of existing orders.
Checking the quantities of goods on display and in stock.
Recording sales order information and sending copies to the sales office, or entering figures into a Kira Floorings system.
Gaining a clear understanding of customers' businesses and requirements.
Making accurate, rapid cost calculations and providing customers with quotations.
Feeding future buying trends back to employers.
Oversee product development.
Record customer interactions in lead tracking and customer issue tracking systems.
Advise businesses on local, national, and international trends.
Reviewing your own sales performance, aiming to meet or exceed targets.
Attending team meeting and sharing best practice with colleagues.