print logo

Technical Support Engineer

Technical Support Engineer for Future University Egypt
Future University in Egypt | Cairo | 28.07.2011

Job Field : Information Technology-Networks

Job Type : Full Time

Major : Electrical Engineering

Required Experience : 3 years

Preferred Gender : Male

Job Description
Responsibilities:
• Provide front-line security solution support for customers.
• Advise and assist customers on security environment installation, configuration, and tuning to achieve maximum value from still secures security solutions
• Assist Development and QA Engineers throughout the products development lifecycle by providing expertise with respect to network and OS environment configuration.
• Assist in the creation of technical requirements and designs
• Provide input on security products architecture plans for future product releases
• Participate in technical design reviews
• Maintain and configure the development and test environment
• Design and execute QA test scenarios on an as-needed basis
• Advise customers and prospects on best practices for deploying and configuring our security solution.
• Identify opportunities for streamlining the delivery of support and drive the implementation of high value improvements in the process or means for delivering support.
• Provide expertise and content for marketing and/or training materials (white papers, training materials, collateral, etc.).
• Interface directly with client personnel.
• Miscellaneous duties as assigned
• We offer a competitive salary and benefits in an environment that supports individual development and recognizes your achievements

Job Qualifications
• Experience with security devices; CCTV, Access Control, Metal detectors, antitheft, Security barriers/gates/doors/locks, night visions, jamming and communications, etc
• Highly proficient in TCP/IP networking and network security fundamentals
• Strong attention to detail
• Experience with direct customer interaction in a support or sales environment
• Highly proficient verbal and written skills, with emphasis on teaching and patience
• Highly proficient in operating system configuration, utilities and programming
• Linux Kernel/Drivers/Hardware a plus
• Familiarity with STIG guidelines and implications
• Experience with full life-cycle projects
• The ability to work in a fast paced, results oriented, and challenging environment where priorities and parameters often change with little warning
• Demonstrated time management and prioritization skills.
• Travel will be limited, but occasionally required.
• Experience in large enterprises is a plus.
• Internet protocols / remote applications/ AutoCAD and designing/ Net work on all levels

Security Clearance Requirements:
• Secret - (Single Scope Background Investigation preferred).

• Bachelors or Masters Degree in technical or discipline or commensurate work experience
• Networking and Security Training a Plus

Please mention the job Code (TSE-01) in the email Subject