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IT Field Support Team Leader

Azadea Group is one of the world's fastest growing retail groups.
Azadea Group | Cairo | 11.08.2011

IT Field Support Team Leader is responsible for:

- Installing, maintaining and providing technical support to corporate users (Back Office & Shops).

Key Responsibilities:

- Inspects personal computer equipment and installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on user's premises.

- Installs and configures specified software packages such as operating systems, business applications and other office tools.

- Provides on-site and remote support to users' request in relation with networking, operating system, system hardware diagnoses, software and operator problems.

- Initiates systems/network troubleshooting and monitoring and ensures that defective components are replaced as needed.

- Communicates and coordinates closely with his/her team members and other relevant parties.

- Places support calls to network solution providers or other IT support companies.

- Provides updates, status and completion information to his/her direct manager

Qualifications, Experience, Skills and Knowledge:

- Bachelor''s degree in Computer Science or equivalent.

- A minimum of 5 years experience in related field.Strong knowledge in configuring switches, routers, Windows Applications (Exchange Server, Active Directory, Printers).

- Strong interpersonal and communication skills.Strong organizational skills and attention to details.

- Strong ability to collaborate with other units.

- Ability to analyze operational requirements and assess data processing technology and capacity requirements.

- Strong analytical and technical skills.

- Fluent in written and spoken English.