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Customer Support Advisor

Offers alternative solutions, where appropriate, with the objective of retaining customers for Xceed.
Xceed | Cairo | 18.08.2011

- Handles customer inquiries, complaints and billing issues with the highest degree of courtesy and professionalism needed to resolve customer issues within one call.
- Offers alternative solutions, where appropriate, with the objective of retaining customers.
- Handles business transactions in connection with the activation of new customer accounts on a computer system.
- Communicates with customers, using web based tools, and demonstrates the associated language proficiency.
- Should have excellent communications skills with outstanding / native command of one of the following languages: French, English, Greek, Italian, Spanish, Portuguese, and German.