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Customer Service - Bupa International

Deraya is specialized in sales outsourcing and offers its services to a variety of industries.
Deraya Sales Services | Cairo | 29.08.2011

- Responsible for an assigned part of Deraya’s customers portfolio who purchased Bupa International insurance policies.

- Handling a high volume of inbound/outbound calls in regards to customers registration, billing inquires/reminders and customers questions and concerns.

- Must be comfortable to work in a fast-paced environment and be able to handle conflict resolution.

- Answer incoming calls in accordance with quality standards.

- Give the customer an orientation on how to register to and use Bupa MembersWorld.

- Place outgoing loyalty calls to remind the customer of his/her premiums collection dates and prompt any potential issues.

- Help the customer throughout the claiming or pre-authorization process with Bupa International and assist in any pending issues.

- Manage the customer renewal process including new quotations issuance, meeting the client and updating the CRM system with the renewal contract data.

- Complete all assigned tasks on the CRM system and make all the necessary documentations.

- Understand and utilize all resources available to accomplish assigned tasks.

- Process internal reports, recognizing applicable deadlines for completion.

- Communicate openly with supervisor and other team members to ensure accurate responses and to avoid duplication of efforts, etc.

Job Qualifications

- Bachelor Degree.

- Proficiency in spoken and written Arabic and English.

- 1-2 years of customer service experience.

- Advanced computer skills, with professional use of Microsoft Office.

- Strong communication skills and ability to multi-task.

- Teamwork oriented.

- Positive, service-oriented attitude with a commitment in offering superior service.

- Medical Background or Strong knowledge of the medical insurance industry is a plus.