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Contact Center Representative

Job Reference :ACCR
Ahlan Contact Center | Cairo | 28.07.2011

Responsible for handling all the inbound & outgoing calls of the contact center & providing the best possible service to both internal & external clients to achieve highest level of customer Satisfaction, that includes a complete & comprehensive understanding of all Ahlan services, policies & procedures. Moreover, this position involves up selling skills to maximize revenue & allows the proper escalation of problems to the right channels as and when required.


Detailed Duties & Responsibilities

• Handles all incoming & outgoing calls to Ahlan contact center.

• Provides best possible service to both external & internal clients to achieve highest level of customer satisfaction .

• A complete & comprehensive understanding of Ahlan Clients' Products & Services to provide proper information to their customers.

• Fully understands & adheres to company policies & procedures that generates personal and professional credibility & trust.

• Fully understands individual & company objectives to achieve them effectively.

• Uses available methods, systems & tools to develop own skills & information (applications, briefings, attending trainings….etc).

• Resolves customer complaints on time & treats them as business opportunities to ensure continuous improvement & development.

• Escalates problems & provides relevant feedback to the right channels.

• Positively contributes in up selling Ahlan Clients products to maximize revenue .


Education:

• High Education or University Graduate.

Experience:

• Previous experience in a relevant position is preferable.

• Newly graduates would be accepted.

Required Skills:

• Customer oriented, Friendly & Humane .

• Strong Communication, listening & interpersonal skills.

• Flexibility & teamwork .

• Self-confident with professional behavior & attitude.

• Arabic & English are required.

• Computer literate.