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CCR (Customer Care Representative)

Huawei is a leader in providing next generation telecommunications networks.
Huawei Egypt | Cairo | 03.09.2011

Working as Customer Care Representative (CCR) in Technical Assistance Center

- Answering the phone within 10 seconds with average duration 2 Min. per call.

- Handling Customer Requests related to all product line.

- Handling customer requests by transferring the requests to the related engineer according to TAC workflow and regulations.

- Accepting Customer's Request, responding within the SLA & making regular survey for all the customers on daily basis.

- Generating reports to measure the KPI & quality for all TAC PL.

- Working in shifts (day and night) if needed (male only).

Qualifications:

- 0-3 years experience in customer care field.

- Bachelor degree (English or French section).

- Fluent French or English and French.

- Very good knowledge of MS-office skills.

- Excellent Communication Skills.

- Excellent knowledge of soft skills and handling objections.

- Team Player, Fast Learner & Problem solver.

- Good attitude and self motivated.

- Has ability to make self study for all PL knowledge.

- Ability to work under pressure.

- Ability to travel and work in 24/7 shifts if needed (male only).

- Ability to work in a team, professionally and personally with different reporting schemes.