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Contact Center Representative needed for Teleperformance

Handle inbound calls, consistently meeting and maintaining department standards and goals for Teleperformance Egypt.
Teleperformance Egypt | Shobra | 21.04.2014

To apply for this vacancy, please visit:
http://wuzzuf.net/jobs/p/8828-Contact-Center-Representative-Teleperformance---Egypt-Cairo-Egypt

About the Job
• Handle inbound calls consistently meeting and maintaining Department standards and goals.
• Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations.
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
• Resolve calls and only escalating when all options have been exhausted.
• Provide clear and concise documentation of all cases.
• Meet schedule adherence goals set forth by the client.
• Periodically make outbound calls to customers to follow up on a variety of issues.
• Use multiple applications during call.
Job Requirements
- University graduate
- Fluent English
- Flexible with rotational Shifts (Maximum working hour for girls is 12:00 AM)
- Military Exemption/postponement for at least one year
- Excellent computer user
- Call center experience is a plus


Other Benefits:

- Door-to-door Transportation (Girls only-back home)
- Promising career path
- Medical and social insurance
- Premises located in Downtown