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Call Center Agent needed for Pillars Egypt

Handle customers’ calls following agreed scripts and processes to guarantee consistency for Pillars Consultancy & Recruitment.
Pillars Egypt | 27.04.2014

To apply for this vacancy, please visit:
http://www.bayt.com/en/job/call-center-agent-in-egypt-3044660/

Job Purpose:
-Handling customers’ calls following agreed scripts and processes to guarantee consistency and meeting of global requirements and standards.
-Obtains client information by answering telephone calls; interviewing clients; verifying information.
-Determines eligibility by comparing client information to requirements.
-Establishes policies by entering client information; confirming pricing.
-Informs clients by explaining procedures; answering questions; providing information.
-Maintains communication equipment by reporting problems.
-Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
-Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Benefits:

- Monthly Gross salary: starting from 1400 EGP up till 2800 EGP
- Rotational shifts; 8 hours (Break: Half an hour)
- 3 Shifts for Males
- Two Shifts Maximum Till 10 PM for Females
- 2 days off on rotational basis.
- Medical insurance.
- Life insurance.
- Social insurance

Skills

- Fluent English or German with Clear Accent .
- Excellent communication & problem solving Skills .
- Flexible with shift basis .
- Excellent communication & problem solving Skills .
-Good Typing - (PC Usage) .
-Verbal Communication,Multi-tasking .

This job is posted in the following Specialties:

- Voice Communications
- German
- English
- Customer Service

Education

Bachelor Degree and under graduates are welcomed