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Customer Service Coordinator for Scib Paints

Receive orders and enter them into the system in an efficient manner for Scib Paints.
Scib Paints | 09.12.2012

1. Receiving Orders 
OPD person to receive customer orders by fax / phone. In case the order is over the phone, it should be entered into the pre-numbered manual sales order book

2. Order Entry in Navision & Issuing Invoices 
Order quantity is to be entered into the system as the sufficient stocks and after that print the order and give it to the storekeeper to pick the material and after that issuing Invoices 

3. Cancelling Invoices (Return Orders) 
In case any errors; the invoice should be cancelled at the same time. The delivery note for the original invoice and the return order should be attached together and filed by the OPD. a copy should be given to the storekeeper for his file

4. Manual Invoicing & Recording in Navision 
All invoices made using this book are to be entered into Navision immediately when the system is available. The Navision invoice number shall be written on the copy of the manual invoice 

5. Calculating Freight Discount & Review Freight register 
The OPD should review the freight register daily and not allowed to delay to the next day

6. Follow Up orders for Assorted or C Class Items Branch
OPD needs to ensure with the branch accountant that the customer pay in advance 50% of the order amount

7. Recording Samples on Navision 
OPD should check the existing of approvals on the samples request also will not record on Navision before checking by the branch supervisor or accountant

Skills

Very good command of English and Excel

Education

Commerce