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Customer Service Executive needed for HSBC Egypt

Provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements for HSBC Egypt.
HSBC Bank Egypt | 06.08.2012

To apply for this vacancy, please visit:
http://recruit.hsbcglobalresourcing.com/AppForm.aspx?jobid=601

Job Description

- To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
- Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
- Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
- Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
- Might be required to achieve individual sales goals.


Skills Required

- Ability to speak and understand English.
- Ability to write business letters and reports.
- Good conversational skills to hold the attention of the customer on the telephone.
- Ability to grasp a query quickly.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Ability to build rapport with people.
- Flexibility to work shifts 24/7.