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Technical Support needed for Misr International University (MIU)

The Technical Support will have the responsibility of assisting users on various hardware\software related issues at Misr International University.

To apply for this job, please visit:
http://www.bayt.com/en/job/?xid=1768348

The Technical Support will have the responsibility of assisting users on various hardware\software related issues.

Responsibilities
- Identify, research, and resolve technical problems
- Troubleshoot computer hardware, software or network
- Respond to Request system (calls, email, help desk system…)
- Document, track, and monitor all problem to ensure a timely resolution
- Support, monitor, test, and troubleshoot hardware and software problems pertaining
to LAN
- Install and configure workstations based on MIU Policy
- Provide end users support for all LAN- based applications
- Assist with data recovery, using recovery tools
- Perform manual/automatic backup’s as needed
- Perform other duties or special projects as requested related to area of responsibility

Skills:
- Good knowledge of Microsoft Windows 2000, XP, Vista, 7
- Have a good knowledge of Microsoft Office Suite 2000, 2003, 2007, 2010
(Word, Excel, PowerPoint, Outlook)
- Good knowledge in network technology (TCP/IP-DNS-DHCP) etc,
- Must have a strong work ethic, organization skills

Education & Experience:
- Bachelor Degree
- 3 or more years of experience in an office environment