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Customer Service Representative for Narita Academy

Obtain and evaluate all relevant information to handle inquiries and complaints for Narita Academy.
Narita Academy | Cairo | 21.02.2012

Please directly contact the company for this vacancy. Contact information can be found here:
http://www.egypt-business.com/Company/details/Narita-Academy

Job Description:
- Receiving calls from high value customers and VIPs.
- Deal directly with customers by telephone.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle inquiries and complaints.

Job Qualifications:
- Graduate.
- English Fluency.
- Communication skills.
- Listening skills.
- Customer service orientation.

• 0 to 2 years of experience (preferably in Training institutes)
• University Graduate
• Very good command of English (WRITTEN/VERBAL)
• Strong written and verbal communication, interpersonal, and customer-service skills:
• Ability to work on shift bases, including early mornings, evenings and/or weekends.
• Ability to work accurately, with interruptions, to meet deadlines
• Ability to process high volume of data on-line accurately and for extended periods.
• Ability to maintain records and files for easy access and retrieval.
• Very Good Computer skills with experience using Microsoft Office and database applications