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Customer Relations Manager at IKEA Cairo Festival City

Drive sales growth and sustained long-term profitability for the first IKEA-store in Egypt, handled by Al-Futtaim Group.
Al-Futtaim Group Egypt | New Cairo | 05.02.2012

Please directly contact the company for this vacancy. Contact information can be found here:
http://www.egypt-business.com/Company/details/Al-Futtaim-Group-Egypt

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life

About the Job:

We are currently recruiting for a Customer Relations Manager to be based in our Cairo operation. Reporting directly to the Store Manager, on a day to day basis you will be responsible for the following:

To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:

Secure an easy buying process from home to home, and understand and match customers' needs and expectations now and in the future.

Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.

To be the customers' voice in the store. To influence the team and colleagues by showing them how to work together to make a better shopping experience for all our customers. The driving passion is to create an enjoyable and successful shopping experience in the store and encourage our customers to return more frequently, and buy more over time.

Actively work towards fulfilling the four tasks of the store:
- Act as a highly efficient, and staffed, sales mechanism.
- Show home furnishing solutions full of inspiring home furnishing ideas.
- Serve as a well-qualified home furnishing specialist.
- To provide a day out for the whole family.

Skills:
The successful candidate must be able to demonstrate the following competencies:
- At least 10 years work experience in a similar role in a a large retail environment
- Strategic Planning and Analytical Skills, Effective Communication, Excel competence.
- Interpersonal Skills, Business Acumen, Problem Solving, Confident, Leadership Skills and Strategic Thinking.