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Customer Support Engineer (French Speaker) For Huawei Technologies

Huawei is a leader in providing next generation telecommunications networks.
Huawei Egypt | Cairo | 22.12.2011

- Responsible for Handling Customer Requests from Middle east and North Africa regions.

- Troubleshooting and handling customer requests according to Arabic TAC workflow and regulations.

- Accepting Customer Request, Respond & resolve them quickly & effectively according to SLA.

- Supporting Projects Inside/outside Egypt.

- Working in shifts if needed.

- Share the team in meetings /Presentations within the TAC organization to provide technical perspective of Wireless Product line.

Job Qualifications

- 0-2 years experience in related field.

- Bachelor degree in telecommunications engineering.

- Fluent of English reading and writing.

- French fluency is a must.

- Excellent Communication Skills.

- Huawei Access equipment awareness.

- High ability of fast learning and practice.

- Good team work.

- Good attitude and motivated.

- Familiar with BSC,BTS,Single RAN equipments and OMC Server.

- Familiar with GSM RNP &RNO Parameters.

- Has ability to make self study for new topics to enhance his experience.

- Ability to work under pressure.

- Ability to travel and work in 24/7 shifts.

- Ability to work in a team, professionally and personally with different reporting schemes.