Customer Service Team Leader Coordinator

Customer Service Team Leader Coordinator:
GCC experience will be a plus-
Worked with utility companies before.
Such as Kahrama in Qatar, DEWA & ADEWA in Emirates or any other country.
Having at least 5 years managerial experience with different nationalities.
Very good knowledge about CRM. Developed and worked on automated CRM system.
Age group – 30-35 years

Monthly gross salary :
Monthly Basic Salary QR- 13, 000/-
Monthly Accommodation Allowance QR- 11,000/-
Monthly Transportation Allowance QR- 3,000/-

Education Allowance : QR-15,000/- per child/per year (4 to 18 years of age)
DOJ Jan 15-2013
Job Description
Job Objective
Responsible for overall functioning of the customer services office and activities. Ensure that reports, contracts and databases are prepared and maintained in a timely manner and in accordance with set standards. Deals with customer/developer queries and solve customer related issues and/or problems. Set targets and ensure high end quality service for customers

Responsibilities and Account abilities:

Oversee the drafting of customer contracts and provide final review of sheets and documents prepared by the customer services team associated with the generation of contractual packages. Deal with any customer related issues when required.
Ensure that the current customer data is correctly captured and maintained within the customer database/log.
Supervise the contract signing process and ensure timely sending and follow up of contracts.
Collate and prepare regular status reports on all activities of the Customer Services, including, but not limited to number of customer complaints and queries, number of outstanding contracts and number of prepared contracts.
Oversee customer meetings and may participate in advising the clients on the contracts and deal with any queries arising. Solve any issues that customers may have that cannot be solved by the senior customer services representative.
Oversee the follow up process with customers about the status of the contracts and ensure customer receives, signs and returns them as per agreed time frames.
Ensure that correct information is provided for the Owners Units Sheet.
Participate in the development of policies and procedures for the department.
Participate in recruitment of new staff.
Conduct appraisals for the customer services team in compliance to the Performance Management System.
Coach and mentor direct subordinates to develop their skills and ensure continuous people development.
Skills
Qualifications:
Bachelors degree
Professional certification from relevant institutions will be an added advantage

Experience:
Minimum 10 years of relevant experience with 5 year in supervisory role

Job-Specific Skills:
Excellent Customer Relationship Management background
Proven track record in customer services within district cool/similar organizations i.e. Utility companies.
Attention to detail
Strong team leadership skills within similar setting